Secure Payments

The security of your payments is our priority. All online transactions are processed via secure and encrypted payment gateways, compliant with industry security standards. Lunovia Store does not store your full credit or debit card information on its servers.

By placing an order, you authorize Lunovia Store to charge the selected payment method for the total amount indicated at checkout, including applicable taxes, shipping fees, and any other charges displayed before payment confirmation.

Once your payment has been successfully processed, you will receive an order confirmation by email containing the details of your order.

If you do not receive an order confirmation within a reasonable timeframe, please contact our customer service team.

If your payment is declined or cannot be processed:

Check your payment details and try again.

You may select another available payment method.

If the issue persists, please contact your bank or card issuer.

In order to protect our customers and prevent fraudulent transactions, Lunovia Store reserves the right to verify payment information before processing an order. In certain cases, additional verification may be requested or an order may be canceled if suspicious activity is detected.

Approved refunds will be issued to the payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution. Please refer to our Refund and Return Policy for full details.

While we strive to ensure the accuracy of all prices, Lunovia Store reserves the right to cancel or refuse any order resulting from a pricing error, technical issue, or incorrect product information. If payment has already been processed, a full refund will be issued.

Trading Name: Lunovia Store

Address: 71-75 West Street, Shelton Street, London WC2H 9JQ, United Kingdom

Email: info@lunoviastore.com

Phone: +44 747 652 6401

Opening Hours:

Monday to Saturday: 9:00 AM – 6:00 PM

(UTC+00:00) Greenwich Mean Time (London)